www.hotelcrosby.com Terms and Conditions
Privacy Statement, effective August, 2018
This Privacy Statement applies to www.hotelcrosby.com, owned and operated by the Hotel Crosby, 232 N Main Street, Stillwater, Minnesota, USA. This Privacy Statement describes how we collect and use the information, including personal data, which you provide on our website: www.hotelcrosby.com.
Data Collection
The types of personal data that we collect include:
Your first name, last name, email address, phone number, and home address;
Credit/debit card details (card number, name on card, expiration date, security code and related address details if applicable); Stay data, including arrival and departure dates and times, special requests, observations about your preferences (including room preferences, facilities, or any other services used), the number of guests occupying your room; Data you provide regarding your marketing preferences or in the course of participating in surveys, contests, or promotional offers;
You may always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain details, you may not be able to complete certain transactions.
Data We Collect Automatically
When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device operating system, logs, time(s) of usage, URLs requested, user agent (information about the browser version), browsing history, user ID, and type of data viewed. We may also collect data automatically through the use of cookies.
Processing Purposes
We use your personal data for the following purposes:
A. Reservations: We use your personal data to complete and administer your online reservation(s).
B. Customer Service: We use your personal data to provide customer service.
C. Guest Reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travelers to pick the accommodations that suits them best. If you submit a guest review, your review may be published on our website, our social media pages, on printed marketing materials or other marketing programs both online and off.
D. Marketing Activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes (e.g. commercial newsletters and marketing communications on new products and services or other offers we think may be of interest to you), we will include an unsubscribe link that you can use if you do not want us to send similar messages in the future.
E. Other Communications: There may be other times when we contact you by email, mail, phone, or text, depending on the contact data you share with us. There could be a number of reasons for this:
a. We may need to respond to and handle requests, complaints or suggestions you’ve made.
b. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe this additional service is useful to you and to us, as we will be able to improve our website based on your feedback.
F. Analytics, Improvements, and Research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research (including to third-parties) in anonymous, aggregated form. We use your personal data for analytical purposes to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.
G. Security, Fraud Detection, and Prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisers.
H. Legal and Compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s), or to comply with lawful requests from law enforcement insofar as it is required by law. If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal Basis
For purposes of A and B, we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make a reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you, and we may use your data to enforce your obligations in the use and payment of your reservation.
For purposes of C – H, we rely on legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails, and newsletters to improve and promote our products, services, and the content on our website, as well as for administrative, fraud detection, and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.
For purposes of H, we also rely, where applicable, on our obligation to comply with applicable law.
Where needed under applicable law, we will obtain your consent prior to processing your
personal data for direct marketing purposes.
If needed in accordance with applicable law, we will ask for your consent. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.
If you want to object to the processing set out under C-F and there’s no opt-out mechanism available to you directly (e.g. in your account settings), to the extent applicable, please contact info@hotelcrosby.com.
Data Sharing
SiteMinder: We’ve teamed up with SiteMinder, located at Level 3, 88 Cumberland Street, The Rocks, NSW 2000, Australia (www.siteminder.com) (hereafter SiteMinder) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through SiteMinder. The information you enter into this website will therefore also be shared with SiteMinder. This information may include personal data including your name, your contact details, your payment details, the names of guests traveling with you, and any preferences you specified when making a booking.
We will send you a confirmation email, a pre-arrival email, and provide you with information about the area and our accommodations.
Third-party service providers: We use service providers to process your personal data strictly on our behalf. This processing would be for purposes as included in this Privacy Statement, such as facilitating reservation payments, sending out marketing material, or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Security
We observe reasonable procedures to prevent unauthorized access to, and the misuse of information, including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures, technical, and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
Data Retention
We will retain your information, which may include personal data, for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, contact us using the contact details included below.
Your Choices and Rights
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
You can ask us for a copy of the personal data we hold about you;
You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and
In certain situations, you can also ask us to send the personal data you’ve given us to a third party.
Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data, subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate, and current. Be sure to inform us as soon as possible regarding any changes to or inaccuracies in your personal data by contacting info@hotelcrosby.com. We will handle your request in accordance with applicable law.
Questions or Complaints
If you have questions or concerns about our processing of your personal data, or if you want to exercise any of the rights you have under this notice, you are welcome to contact us at info@hotelcrosby.com. You may also contact your local data protection authority with questions and complaints.